HOME OFFICE

Email: WFGSalesdesk@transamerica.com

Phone Lines: Monday-Friday 8am-6pm EST

Phone: 770.934.7355 (770.WFG.SELL) Spanish speakers available

More Info: https://www.mywfg.com/wfg-sales-desk

Support cases can be submitted for the following areas:

• Commissions
• Compliance
• Distribution (Physical Ordering, Rings & Watches)
• Field Contracting & Coding (Forms, NAE)
• Field Relations (AMA, BSSOE, Hierarchy)
• Licensing & Appointments
• Marketing (Recognition, Yext, Marketing Materials)
• Platform Fees/E&O
• Points (Promotions, Bonus Pools)
• Sales Desk
• Tax Documents
• Technical Support (Email, Password Reset)
• WFGIA Supervision

Business Productivity Consultants (BPC)

Technology Training (Engage, Campaign Manager, Yext, etc.)

Available to all licensed WFG agents

Find your area BPC here. https://www.mywfg.com/bpc

Call Center

General Questions & Support

Available to WFG SMD’s and above only

Phone: 770.246.9889

Campaign Manager

https://www.mywfg.com/my-campaign-manager

Please contact Outstand directly

Email: support@outstand.com

Phone: 800.865.7496

More Info: https://wfgcampaigns.com/support

E&O MARSH

Phone: 1-800-380-0451

Email: EandOServices@marsh.com

Other Resources

TFA / WFGIA Important Contacts

WFG TFA Department Contacts

On-Demand Videos and Webinar Recordings

Visit the WFG Training Center for required courses, on-demand training videos, and webinar recordings.

New Agent Training

Visit the US New Agent Hub for all New Agent Resources.

Pre-Approved Marketing Materials

WFG Store: https://www.mywfg.com/Wfg.Redirect/Home/ShowRedirectDisclosureDeepLink?strRedirect=bluestingray&ismobile=f alse&deeplinkurl=/

Onboarding Agreement

Electronic Option (fastest): https://registration.wfglaunch.com/

Email option for paper agreements: wfgcoding@transamerica.com

Agent Information Changes

Home address, personal email address, phone number, spouse information and recognition settings can be made here. https://www.mywfg.com/profile

Name, Business Address, or SIN Change- Complete Agent Information Form https://www.mywfg.com/Media/Default/PDFs/2017/WFG10011_4%2017%20Authorization%20for%20Agent%20Info%20Change%20fillable.pdf and send to wfgcoding@transamerica.com

Paper Appointment Requests

Email: wfglicenseapps@transamerica.com

Recognition Photos to be Displayed on MyWFG and Social Media

Email: wfgphotos@transamerica.com

More Info: https://www.mywfg.com/ring-and-watch-guidelines

Advertising Requests

Available to WFG SMD’s and above only

https://www.mywfg.com/wfg-advertising-guidelines